A complaints handling procedure
that applies to ALL commissions.

AJ Murphy Surveyors Ltd are regulated by the Royal Institution of Chartered Surveyors (RICS) and operate a complaints-handling procedure as required by Rule 7 of the RICS Rules of Conduct for Firms.  

AJ Murphy Surveyors Ltd aims to ensure that all aspects of your instruction are dealt with promptly, efficiently and fairly.

At all times AJ Murphy Surveyors Ltd are committed to providing you with the highest standard of service.

If you have any concerns about your instruction or you are dissatisfied with the level of service received and wish to complain, our procedure for dealing with complaints is set out below.

  1. A person has been appointed within the company to deal with complaints, and you should not hesitate to contact the relevant person as set out below: -

  2. Mr Andy Murphy BSc (Hons) MRICS
    AJ Murphy Surveyors Ltd
    20A Maxted Road
    London
    SE15 4LF.

  3. Where your complaint is initially made verbally, you will be requested to send a written summary of your complaint to the person dealing with it at the address supplied in 1 above.

  4. Once we have received your written summary of the complaint, we will contact you in writing within 7 days to acknowledge receipt and if required to confirm our understanding of the circumstances leading to your complaint.

  5. If you are dissatisfied with any aspect of our handling of your complaint, you should contact:-

For Businesses And Consumers
—

RICS Dispute Resolution Service (DRS),
55 Colmore Row
Birmingham
B3 2AA

Their contact details are as follows:-

Tel: +44 (0)24 7334 3806

E-mail: drs@rics.org

Web: https://www.rics.org/uk/products/dispute-resolution-service/

Get in Touch

AJ Murphy Surveyors Ltd —
Expert Surveying Services based
in South East London